Who we serve
Benefits for hotels and hospitality groups.
Hospitality runs some of the hardest benefits to administer. Turnover is high, hours change by the week and the season, and the workforce is spread across properties and rarely at a desk. CBA is built to run exactly that.
In hospitality, people are hired and leave constantly, hours rise and fall with the season, and the same program runs across front desk, housekeeping, and food service, often at more than one property. With most brokers, keeping all of that accurate falls to your HR team. CBA runs it instead.
Why it is hard
The workforce never sits still.
- High turnover, with constant on-boarding and off-boarding
- Variable and seasonal hours that make eligibility a moving target
- Multiple properties to keep in sync, often across states
- Employees who are rarely at a desk or on a work email
The terminations that never reach the carrier.
In a high-turnover workforce, people leave constantly, and every time a termination does not reach the carrier, that person stays on the invoice. You keep paying for coverage no one is using. When CBA takes over, we reconcile what you deduct from payroll against what the carriers bill, and employees who left but are still billed are the first thing that turns up. We clear it, then keep payroll and the invoice matched as the workforce turns over. See the billing audit.
How CBA handles it
Accurate as the workforce changes.
With variable-hour employees, who qualifies for benefits shifts as their hours do. A deduction that does not match coverage turns into a billing error quickly, so enrollment, eligibility, and payroll deductions have to stay matched as people are added, changed, and removed. We run that work. See how we run administration.
We also support the people who are not at a desk. Housekeeping, front desk, and food-service staff often have no work email and no time to sit with paperwork. We run group enrollment meetings on site and provide dedicated client advocates through open enrollment, and we give your employees a real person to call all year, so they understand and use their benefits. See how we support employees.
A hospitality group usually means more than one property, often in more than one state. We keep the whole program in sync across every location, run from a single place. See multi-location and multi-state.
Common questions
Hospitality questions
- How do you handle benefits for variable-hour employees?
- Eligibility for variable-hour employees shifts as their hours do. We track it and keep enrollment and payroll deductions matched to who actually qualifies, so coverage and billing stay correct.
- We run several properties. Can CBA run benefits across all of them?
- Yes. Multiple properties, often across states, are a core fit for CBA. We keep payroll, carriers, and eligibility in sync at every location, run from one place.
Keep exploring
See whether CBA is a fit for your properties.
Tell us about your workforce and locations, and we will tell you whether we are the right partner. A review costs nothing.