Who we serve
Benefits for hotels and hospitality groups.
Hospitality runs some of the hardest benefits to administer. Turnover is high, hours change by the week and the season, and the workforce is spread across properties and rarely at a desk. CBA is built to run exactly that.
A hotel or hospitality group is a moving target. People are hired and leave constantly, hours rise and fall with the season, and the same program has to run across front desk, housekeeping, and food service, often at more than one property. With most brokers, keeping all of that accurate falls to your HR team. CBA runs it instead.
Why it is hard
The workforce never sits still.
- High turnover, with constant on-boarding and off-boarding
- Variable and seasonal hours that make eligibility a moving target
- Multiple properties to keep in sync, often across states
- Employees who are rarely at a desk or on a work email
How CBA handles it
Accurate as the workforce changes.
Eligibility is the hard part. With variable-hour employees, who qualifies shifts week to week, and a deduction that does not match coverage becomes a billing error fast. We run the enrollment, the eligibility, and the payroll-deduction sync, so it stays correct as people are added, changed, and removed. See how we run administration.
We also support the people who are not at a desk. Housekeeping, front desk, and food-service staff often have no work email and no time to sit with paperwork. We give your employees a real person to call and concierge enrollment with live people, so they understand and use their benefits. See how we support employees.
And a hospitality group usually means more than one property, often in more than one state. We keep the whole program in sync across every location, run from a single place. See multi-location and multi-state.
Common questions
Hospitality questions
- How do you handle benefits for variable-hour employees?
- Eligibility for variable-hour employees shifts as their hours do. We track it and keep enrollment and payroll deductions matched to who actually qualifies, so coverage and billing stay correct.
- We run several properties. Can CBA run benefits across all of them?
- Yes. Multiple properties, often across states, are a core fit for CBA. We keep payroll, carriers, and eligibility in sync at every location, run from one place.
Keep exploring
See whether CBA is a fit for your properties.
Tell us about your workforce and locations, and we will tell you whether we are the right partner. A review costs nothing.