Employee experience
Help your people understand and use their benefits.
CBA gives your employees a real person to call all year and concierge enrollment with live people, so they actually understand and use the benefits you pay for. Your HR team stops being the help desk, and after every interaction the employee gets a short survey on how it went.
Employees rarely understand the benefits they are offered, and when they have a question it lands on the one person in HR, who is not a benefits expert and has another job to do. The benefit you pay for goes underused, and every question becomes someone else's problem to chase down.
We take that on directly: a real person your people can reach, all year, and we measure how well we do it.
Year-round support
A real person, for whatever comes up.
When your employees have a benefits question, it comes to CBA, not to your HR desk. A dedicated team that knows their plan picks it up and stays with it until it is resolved, including any back-and-forth with the carrier.
Every resolution ends with a short survey, so quality is measured, not assumed.
- Is this prescription covered on my plan? Resolved by CBA
- Which plan makes sense for my family this year? Resolved by CBA
- My claim was denied. Can someone help? CBA working it with the carrier
- I never got my insurance card. Resolved by CBA
Concierge enrollment
Live people, real-time education
When enrollment opens, your employees do not get a portal link and a deadline. They connect with a real person from our team who walks through their options in plain language, answers the questions they are afraid to ask, whether a prescription is covered, which plan makes sense for a new baby, what their paycheck actually changes by, and helps them land on what fits their family and their budget. We call it dedicated client advocacy. How people are treated through their benefits is a real part of why they stay.
What your employees get
Benefits they understand, and a team that answers
- A real person to call Employees bring benefits questions to CBA, and a member of our team works each one through to resolved.
- Concierge enrollment At enrollment, live people from our team help your employees understand their options and choose with confidence.
- A survey after every interaction A short check on how it went, so service quality is measured, not assumed.
- A lighter load on HR The benefits help desk moves off your team, so the one person who used to field every question gets their time back.
How people are treated through benefits is part of why they stay.
When an employee gets a real answer instead of a runaround, and someone who helps them actually use what they are paying for, that shows up in retention. It is one of the quieter reasons employers keep us.
Common questions
Employee support questions
- Who do my employees call with benefits questions?
- CBA. We field and resolve employee benefits questions directly, so the questions go to people who do this all day instead of to your HR team, who then have to chase down answers.
- Does the broker help employees enroll, or just hand out forms?
- We offer concierge enrollment. We often provide group enrollment meetings on site, and we schedule dedicated client advocates to explain all options and costs throughout open enrollment. It is dedicated advocacy for your team, not a stack of forms left on a break-room table.
- How do I know employees actually get good benefits support?
- Because we measure it. After every interaction, the employee gets a short survey on their experience, so service quality is something we track and can show you, not something we just claim.
Take the benefits help desk off your team.
A benefits review includes how your employees are supported today, and what changes when CBA handles it. A review costs nothing.